Morbanx Aggregation

Broker transition resource

Aggregator transition checklist

Changing aggregators can affect lender accreditations, active applications, commissions, systems, compliance arrangements and client service. A well-managed transition starts before notice is given.

Prefer a checklist you can print and work through? Download the printable version.

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Before you make the decision

Do not start with resignation.

Start by understanding your current position.

Review:

  • current aggregator agreement;
  • notice period;
  • trail ownership;
  • client ownership;
  • outstanding fees;
  • technology obligations;
  • lender accreditation arrangements;
  • restraint or post-termination clauses;
  • file-access arrangements;
  • professional indemnity requirements.

If anything is unclear, obtain appropriate legal or professional advice before acting.

Section 1

Review your current agreement

Before giving notice, identify:

  • required notice period;
  • termination process;
  • trail arrangements;
  • treatment of clients and records;
  • outstanding fees;
  • equipment or licences to be returned;
  • data-access rights;
  • post-termination obligations.
Do not assume that every aggregator agreement works the same way.

Section 2

Confirm your trail position

Understand exactly what happens to your existing trail book.

Check:

  • whether you retain ownership;
  • whether trail continues to be paid directly or through the outgoing aggregator;
  • whether any conditions apply;
  • whether trail can be purchased, transferred or withheld;
  • what happens if a client refinances after the move.
Keep written confirmation of your position.

Section 3

Map your active pipeline

Create a list of every active client and application.

Record:

  • client name;
  • lender;
  • application stage;
  • approval status;
  • expected settlement date;
  • key outstanding conditions;
  • next action;
  • responsible person.
Identify files that may be affected by the transition. The aim is to avoid disruption to clients and settlements.

Section 4

Review lender accreditations

Accreditations may need to be transferred, reactivated or re-established.

For each lender, confirm:

  • whether accreditation transfers;
  • whether a new application is required;
  • expected timeframe;
  • training or assessment requirements;
  • whether applications can be lodged during the transition;
  • whether existing pipeline remains accessible.
Do not assume all lenders process aggregator changes at the same speed.

Section 5

Confirm your new credit representative or licence arrangements

Before commencing under the new aggregator, confirm:

  • Australian Credit Licence arrangements;
  • Credit Representative Number requirements;
  • appointment date;
  • authorised activities;
  • compliance obligations;
  • required disclosures;
  • business-card and website wording.
Do not operate under the new arrangement until the required appointment and authorisation processes are complete.

Section 6

Professional indemnity and insurance

Confirm what is required for:

  • professional indemnity insurance;
  • run-off cover;
  • cyber insurance;
  • other business insurance.
Check whether any outgoing arrangement needs to remain in place for historical matters.

Section 7

CRM and client data

Plan the movement of client information carefully.

Review:

  • CRM records;
  • active files;
  • settled files;
  • documents;
  • notes;
  • email history;
  • client contact details;
  • task lists;
  • referral records.

Confirm:

  • what data can be exported;
  • what must remain with the outgoing aggregator;
  • whether client consent is required;
  • how information will be transferred securely;
  • whether historical file access will remain available.
Privacy and data-security obligations continue during a transition.

Section 8

Technology and systems

List every system affected by the move.

This may include:

  • CRM;
  • lodgement platform;
  • lender portals;
  • document storage;
  • bank-statement tools;
  • identity verification;
  • e-signature;
  • email templates;
  • compliance tools;
  • marketing automation;
  • client portals.

For each system confirm:

  • access start date;
  • login details;
  • required setup;
  • training;
  • data migration;
  • recurring fees.

Section 9

Commission arrangements

Confirm:

  • who pays upfront commission;
  • who pays trail;
  • payment timing;
  • commission statements;
  • bank-account details;
  • GST treatment;
  • any transitional delays.
Allow for a possible timing difference between settlement and commission payment during the move.

Section 10

Website and marketing updates

Review all public-facing material.

Update where necessary:

  • website;
  • email signatures;
  • business cards;
  • social profiles;
  • disclosure documents;
  • privacy information;
  • referral material;
  • digital advertising;
  • booking links;
  • lender or aggregator references.
Make sure licence and Credit Representative details are correct before publishing changes.

Section 11

Referral partners

Tell important referral partners when appropriate.

Keep the message simple.

Explain:

  • that your business is continuing;
  • that your contact details remain the same if applicable;
  • whether anything changes for referred clients;
  • that existing clients will continue to be supported.
Avoid creating unnecessary uncertainty.

Section 12

Client communication

Not every client will need a broad announcement.

For active clients, communicate where the transition affects:

  • application processing;
  • lender contact;
  • documentation;
  • settlement;
  • privacy arrangements;
  • credit representative details.
The priority is continuity and clarity.

Section 13

Compliance setup with the new aggregator

Before go-live confirm:

  • compliance policies;
  • file requirements;
  • document templates;
  • file-review expectations;
  • escalation contacts;
  • complaint procedures;
  • training requirements;
  • audit requirements.
Understand the new process before the first application is lodged.

Section 14

Training and onboarding

Complete required onboarding before relying on the new systems.

This may include:

  • CRM training;
  • lodgement-platform training;
  • compliance process;
  • lender accreditation;
  • commission processes;
  • support contacts;
  • escalation pathways.

Section 15

Give notice only when the transition plan is ready

Before notice is given, you should understand:

  • when the new arrangement can start;
  • which lenders will be available;
  • what happens to active files;
  • how commissions will be handled;
  • how data will move;
  • what systems will be available;
  • what clients need to be told.
A well-managed transition is planned before notice is given.

Go-live checklist

Before operating under the new arrangement, confirm:

First 30 days

During the first month:

  • review every application carefully;
  • check lender access regularly;
  • confirm commission statements;
  • verify trail arrangements;
  • monitor migrated data;
  • resolve missing system access;
  • attend onboarding or training sessions;
  • raise issues early.

The transition is not complete simply because the new agreement has started.

Next step

Considering a change of aggregator?

A confidential discussion can help you understand the likely transition requirements before you make a decision. Morbanx Aggregation takes a planned approach to lender accreditations, pipeline management, systems, compliance and onboarding.

Private · Practical · No obligation

This checklist provides general information only. Aggregator agreements, licence arrangements, lender accreditation requirements, trail arrangements, privacy obligations and transition processes vary. Brokers should review their own agreements and obtain appropriate legal, compliance, tax or professional advice where necessary.